General terms and conditions - Penn Textile Solutions GmbH

General terms and conditions with customer information

1. Scope
2. Offers and service descriptions
3. Order process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Payment arrangements
7. Retention of title
8. Warranty for defects and guarantee
9. Liability
10. Storage of the contract text
11. Final provisions

1.1. For the business relationship between Penn Textile Solutions GmbH, owner: Markus Regenstein, Thomas Siemensmeyer, An der Talle 20, 33102 Paderborn (hereinafter "seller") and the customer (hereinafter "customer"), only the following general terms and conditions apply at the time of Order valid version.
1.2. You can reach our office for questions, Monday-Thursday from 8 a.m. to 4 p.m., Fridays from 8 a.m. to 1 p.m. on the phone number (+49) 5251 4008-0 and by email at info@penn-ts.de
1.3. Consumers within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can largely not be attributed to their commercial or independent professional activity (§ 13 BGB).
1.4. Deviating conditions of the customer are not recognized unless the seller expressly agrees to their validity.

2. Offers and service descriptions

The presentation of the products in the online shop is not a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogs and on the seller’s, websites are not guaranteed or guaranteed.
All offers are valid "while stocks last" unless something else is noted for the products. Otherwise errors are reserved.

3. Order process and conclusion of contract

3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the "Add to shopping cart" button. The product selection can be changed within the shopping cart, e.g. to be deleted. The customer can then proceed to the completion of the ordering process within the shopping cart using the "Proceed to checkout" button.
3.2. The customer submits a binding application for the purchase of the goods in the shopping cart by clicking the "order with payment" button. Before submitting the order, the customer can change and view the data at any time as well as go back to the shopping cart using the browser function or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print using the "Print" function (order confirmation). The automatic acknowledgment of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller sends the ordered product to the customer within 7 days, hands it over or the shipment arrives has confirmed the customer within 7 days with a second email, express order confirmation or sending the invoice.
3.4. If the seller allows prepayment, the contract comes into effect with the provision of the bank details and payment request. If, despite the due date, the payment has not been received by the seller within 10 calendar days after the order confirmation has been sent, the seller withdraws from the contract with the result that the order is invalid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item for prepayment is therefore made for a maximum of 10 calendar days.

4. Prices and shipping costs

4.1. All prices stated on the seller's website include the applicable statutory sales tax.
4.2. In addition to the stated prices, the seller calculates shipping costs for the delivery.

5. Delivery, availability of goods

5.1. If advance payment has been agreed, delivery will be made after receipt of the invoice amount.
5.2. Should the delivery of the goods fail due to the fault of the buyer despite three attempts to deliver, the seller can withdraw from the contract. Possibly. Payments made will be refunded to the customer immediately.
5.3. If the ordered product is not available, because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will reimburse the customer for any services already rendered without delay.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.

6. Payment arrangements

6.1. If third parties are commissioned with the payment processing, e.g. PayPal, their general terms and conditions apply.

7. Retention of title

The delivered goods remain the property of the seller until full payment has been made.

8. Warranty for defects and guarantee

8.1. The guarantee is determined according to legal regulations.
8.2. No medical device or personal protective equipment. Not suitable for use in health or care, as occupational safety or other protective equipment to protect against infections or other pollutants.
8.3. For hygienic reasons, the face mask is not exchangeable.

9. Liability

9.1. For liability of the seller for damages, the following exclusions and limitations of liability apply without prejudice to the other legal requirements.
9.2. The seller has unlimited liability if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential duties, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of duties, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the customer trusts regularly. In this case, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the previous sentences.
9.4. The above limitations of liability do not apply to injury to life, limb and health, for a defect after accepting a guarantee for the quality of the product and for maliciously concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. If the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

10. Storage of the contract text

10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all the order data to the email address provided by him. With the order confirmation, but at the latest when the goods are delivered, the customer also receives a copy of the General Terms and Conditions along with cancellation policy and information on shipping costs and delivery and payment conditions.

11. Final provisions

11.1. Place of jurisdiction and place of performance is the seat of the seller.
11.2. The contract language is German.
11.3. Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.